Frequently Asked Questions

All orders are dispatched the same working day if placed before 2pm, via Royal Mail Tracked 24. Most hugs arrive within 1–2 working days anywhere in the UK. You'll receive a tracking link as soon as your order is on its way.

Yes. Every Pocket Hug comes with a beautifully designed message card, and you can add your own personal note (up to 80 characters) which we hand-write onto the card for you — making each gift completely unique.

Absolutely. Each Pocket Hug arrives in a premium kraft envelope with the token nestled in a protective sleeve and your message card. It's ready to slip straight through the letterbox as a complete gift.

Each token measures around 25–30mm — small enough to slip into a pocket, purse or wallet, yet perfectly weighted to feel meaningful in the hand. The full envelope is designed to fit through a standard UK letterbox.

Every Pocket Hug arrives beautifully presented in a premium kraft envelope with the token protected in a sleeve and your message card included — so it's ready to give straight from the letterbox.

Yes! Simply enter their name and address at checkout. We'll hand-write your personal note and send the hug straight to their door — perfect for surprises.

Pocket Hugs are keepsakes, not toys, and contain small parts — so they're not suitable for children under 36 months. They're designed as sentimental gifts for older children, teens and adults.

We're a small family business. Email us anytime at hello@pockethugs.co.uk and we'll reply within 1 working day. We'd love to help you find the perfect hug.