Privacy Policy
Last updated: August 2026
We treat your personal messages and data with the same care we treat our gifts — completely confidential, never shared, and only ever used to deliver a little love.
What We Collect
- Contact details — your name, email and delivery address, so we can send your order.
- Order details — the products and any personal message you choose to add to a card.
- Marketing preferences — only if you choose to join our newsletter for 10% off.
How We Use Your Information
We use your information solely to process and deliver your order, to provide customer support, and — only if you've opted in — to send you occasional heartfelt gift ideas and offers. We never sell your data to anyone, ever.
Your Personal Messages
Any personal note you add to a Pocket Hug card is used only to hand-write your message and is never stored, shared or used for any other purpose. Your words stay between you and your loved one.
Your Rights
Under UK GDPR you have the right to access, correct or delete the personal data we hold about you. To exercise any of these rights, simply email us and we'll respond within 30 days.
Cookies
We use only essential cookies to keep the store working, and basic analytics to understand which gifts families love. We never use cookies for intrusive advertising tracking.